Upon receiving your shoes, our first step is a detailed assessment to determine the extent of the damage and the repairs needed. During this initial consultation, we discuss your specific concerns and requirements, whether it’s about enhancing comfort, restoring appearance, or addressing wear and tear. This process allows us to tailor our services exactly to your shoes' needs. We provide you with a clear explanation of the work that will be done, along with a cost estimate and timeframe for the completion of the repairs. This stage ensures that we understand your expectations fully and that you know what to expect from us.

Once we've agreed on the services to be performed, our skilled technicians begin the repair work. Using only the highest quality materials and tools, we meticulously address each issue, from replacing soles and heels to stitching and patching up tears. For leather shoes, conditioning and color restoration are also conducted to revive the shoe’s original look and feel. Our craftsmen apply their expertise and attention to detail during this phase, ensuring that each repair is executed with precision. We handle your shoes with the utmost care, respecting the original craftsmanship while enhancing their durability and functionality.

After the repairs are completed, every shoe undergoes a thorough final inspection to ensure that all work has been done to our high standards and meets your expectations. We also perform a final cleaning and polishing, so your shoes look as good as new when you receive them. Once approved, your shoes are carefully packaged and prepared for pickup or delivery. We notify you that your shoes are ready to be collected or are on their way back to you. Our aim is for you to be completely satisfied with the restoration, feeling confident and pleased with the renewed life of your shoes.